Collection of Information
Collection of personal information by Gundog Estate will only be done when it is reasonably necessary for us to carry out business. We will identify who we are and why we are collecting the information at the time.
You may provide us with information about yourself when corresponding with us via email, social media, when using our website or when making a booking via tock website.
The primary purpose for the collection of data is for keeping subscribers up to do with the company, processing and delivery of products ordered by our customers and improvements to the way we do business.
If you choose not to provide Gundog Estate with the information requested, this may inhibit Gundog Estates ability to action your request.
We do not trade, lease, sell or rent information on our lists.
Use and Disclosure of Information
All information provided will be used for the purpose which you provided it for and will only be used for future Gundog Estate Promotional, Marketing or advertising purposes if you have consented to this use.
Address and contact information may be disclosed to third parties (such as a courier) for the purpose of fulfilling orders.
Any and all comments, concepts and ideas (“materials”) submitted by consumers during the course of the visit to the Gundog Estate website or social media channels become the property of Gundog Estate.
Data Quality and Security
Information will be stored in a way that protects and maintains the security of the data in accordance with the obligations under relevant legislation. This includes maintaining secure access, control of use and maintenance. Reasonable attempts will be made to ensure personal information supplied is correct and up to date.
Access and Correction
If Gundog Estate holds an individual information, on request by the individual we will allow access to their information in a secure way that does not compromise other individual information. Upon request by an individual their personal information can be destroyed and will cease to be collected. This request will be complied with by Gundog Estate.
Unless an individual’s personal information is required to respond to a query or provide a product, Gundog Estate does not collect information to access our website or visit our business.
We analyse website logs to improve the website experience, these logs do not contain personally identifiable information and no attempts to link these logs to an individual will be made.
Marketing and Opt In
By providing your contact details after purchasing via our online store, signing up to our database or joining our Wine Club, you subscribe to receive future special offers, promotions plus information about special events from Gundog Estate, and our representatives, until such time as you request us to stop. Should you wish to opt out at any time, simply let us know by phone or email. We will provide you with appropriate contact details every time we contact you. Your details remain yours and may only be shared with our representatives for the purposes of communicating Gundog Estate offers only. They will NOT be sold or rented to any other companies.
Gift Voucher Policy
Gift vouchers are redeemable for purchases online as well as at our cellar door. Gift vouchers are not redeemable for cash. Gift vouchers are valid for 3 years from date of purchase. Gift vouchers must be redeemed by the expiry date. Expired gift vouchers hold no value and cannot be extended. Gift vouchers are non-refundable.
Receipt of Goods
Delivery can be accepted and signed by anyone at the delivery address who are presumed to be authorised to receive the goods on your behalf. Proof of identification and evidence of proof of age may be requested to verify identity and proof of age. Goods will not be delivered to a person under the age of eighteen years.
If you are concerned that your personal information had been mishandled or wish to obtain additional information on how we handle privacy issue, you can contact us at:
Gundog Estate Pty Ltd
Address: 101 McDonalds Rd, Pokolbin, NSW, 2023
Phone: 02 4998 6873